We sincerely hope you are happy with your purchase! However, should there be any reason for dissatisfaction, we extend a 7-day return policy allowing you to send back your items in their original packaging, unused, for a refund.
Unfortunately, as a small-scale business, we are unable to cover the postage expenses associated with returning an item, unless it has arrived damaged. In the unfortunate instance your item arrives damaged, we kindly request you promptly contact us via email with your order number, photos and detailed description of damage impact. We are committed to resolving the issue quickly and efficiently!
In the event of an incorrectly entered Shipping Address, reach out to use immediately via email. However, once an order has been shipped, we are unable to process refunds for orders with inaccurate provided shipping details. Your timely notification is crucial to ensuring accurate delivery.
Please note: customized items, such as engraved pieces and quoted orders, are non-refundable and considered final sale (unless they are received in a damaged condition).
